🔏 ramly88 Privacy Policy

1. About This Privacy Policy

This Privacy Policy ("Policy") applies to all personal data processed by ramly88 ("ramly88", "we", "us") in connection with your use of the website ramly88.win and all associated services, games, features, and communications (collectively, the "Platform").

By registering an account, making a deposit, or otherwise using the ramly88 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree, please discontinue use of the Platform and contact us to request account closure.

This Policy should be read together with the ramly88 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Personal Data We Collect

ramly88 collects personal data across several categories depending on how you interact with the Platform:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data except where strictly required by law (e.g., responsible gaming self-exclusion records).

3. How We Collect Your Data

ramly88 collects personal data through the following means:

• Direct interactions — data you provide when registering, completing KYC, making deposits or withdrawals, contacting support, or participating in promotions
• Automated technologies — data collected automatically when you access the Platform, including cookies, log files, session tokens, and analytics tools
• Third-party sources — identity verification providers, payment processors, fraud detection services, and publicly available data sources where permitted by law
• Gameplay and transaction systems — bet placement records, game session data, and wallet transaction logs generated through normal use of the Platform

4. How We Use Your Personal Data

ramly88 uses your personal data for the following purposes:

4.1 Account Management & Service Delivery

To register and maintain your account, process deposits and withdrawals, enable gameplay across live casino, sportsbook, slots, Sic Bo, and Crash, and provide customer support. This constitutes the primary contractual basis for processing your data on ramly88.

4.2 Identity Verification & Compliance

To conduct KYC verification, comply with anti-money laundering (AML) obligations, verify that you meet the minimum age requirement of 21 years, and fulfil any other legal or regulatory requirements applicable to the ramly88 operation.

4.3 Fraud Prevention & Security

To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, unauthorised access, money laundering, and other prohibited conduct outlined in the ramly88 Terms & Conditions.

4.4 Responsible Gaming

To administer responsible gaming tools such as deposit limits, session timers, cooling-off periods, and self-exclusion, and to identify patterns that may indicate problem gambling behaviour requiring intervention or outreach.

4.5 Communications & Marketing

To send transactional communications (account notifications, deposit and withdrawal confirmations, security alerts) and, where you have opted in, promotional communications about ramly88 offers, new games, and platform updates. You may opt out of marketing communications at any time by contacting [email protected].

4.6 Platform Improvement

To analyse aggregated usage patterns, optimise the mobile and desktop experience, improve game loading performance, and develop new features based on player behaviour data that has been de-identified where possible.

5. Legal Basis for Processing

ramly88 processes your personal data on one or more of the following legal bases:

• Contractual necessity — processing required to fulfil our obligations under the Terms & Conditions you accepted upon registration
• Legal obligation — processing required to comply with AML regulations, age verification requirements, and other applicable legal obligations
• Legitimate interests — processing carried out to protect the security and integrity of the Platform, prevent fraud, and improve our services, where these interests are not overridden by your data protection rights
• Consent — processing for marketing communications and optional analytics, where you have provided explicit consent; this consent may be withdrawn at any time

6. Data Sharing & Disclosure

ramly88 does not sell your personal data to third parties. We may share your data with the following categories of recipients strictly on a need-to-know basis:

• Game providers and platform technology partners — to deliver game content, live dealer streams, and platform infrastructure. These providers act as data processors under contractual data processing agreements with ramly88.
• Payment processors and e-wallet operators — including Touch n Go, Boost, GrabPay, and banking partners, to facilitate deposit and withdrawal transactions.
• Identity verification and KYC providers — to conduct document verification and biometric checks as part of the account verification process.
• Fraud prevention and AML screening services — to screen transactions and player activity against watchlists and behavioural risk models.
• Regulatory and law enforcement authorities — where disclosure is required by applicable law, court order, or regulatory investigation.

All third-party service providers engaged by ramly88 are required to handle your data in accordance with applicable data protection law and are prohibited from using your data for any purpose other than delivering services to ramly88.

7. Cookies & Tracking Technologies

ramly88 uses cookies and similar technologies to operate and improve the Platform. The main categories of cookies used are:

• Strictly necessary cookies — required for session management, login authentication, and security features. These cannot be disabled without significantly impairing Platform functionality.
• Performance and analytics cookies — used to measure page load performance, identify errors, and understand aggregate navigation patterns. Data collected is anonymised where possible.
• Functionality cookies — used to remember your preferences such as language settings, game display preferences, and responsible gaming tool configurations.

Most modern browsers allow you to manage cookie preferences through browser settings. Note that disabling strictly necessary cookies will affect your ability to log in to your ramly88 account and use core Platform features.

8. Data Retention

ramly88 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, subject to the following considerations:

• Account data is retained for the duration of your active account and for a minimum of five (5) years following account closure, to satisfy AML record-keeping obligations.
• KYC and identity verification documents are retained for the period required by applicable law, typically five to seven years.
• Transaction records are retained in accordance with applicable financial record-keeping requirements.
• Self-exclusion records are retained indefinitely to prevent re-registration where permanent self-exclusion has been applied.
• Support communications are retained for up to three (3) years following the resolution of the relevant matter.

Upon expiry of the applicable retention period, personal data is securely deleted or de-identified.

9. Data Security

ramly88 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption on all connections to and from the Platform
• Encrypted storage of passwords using industry-standard hashing algorithms; ramly88 staff cannot view your password in plaintext
• Two-factor authentication available to all registered players and mandated for platform administrative accounts
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis
• Real-time login monitoring and automated alerting for anomalous access patterns
• Regular security assessments and penetration testing of Platform infrastructure

While ramly88 takes all reasonable precautions to secure your data, no transmission over the internet or electronic storage system is entirely risk-free. You are encouraged to use a strong unique password for your ramly88 account and to enable two-factor authentication.

10. Your Data Rights

Subject to applicable law, you have the following rights in relation to personal data that ramly88 holds about you:

• Right of access — to request a copy of the personal data ramly88 holds about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your personal data where it is no longer required for the purposes for which it was collected, subject to legal retention obligations
• Right to restrict processing — to request that we limit processing of your data in certain circumstances
• Right to data portability — to receive your data in a structured, machine-readable format where processing is based on consent or contractual necessity
• Right to object — to object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent — where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, submit a written request to [email protected] from your registered email address. ramly88 will respond within thirty (30) days. Identity verification may be required before processing data access requests.

11. Children's Privacy

The ramly88 Platform is strictly intended for persons aged 21 and above. ramly88 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated account.

If you believe that an underage person has registered an account on ramly88, please contact us immediately at [email protected].

12. Cross-Border Data Transfers

As an online platform with infrastructure and service providers located across multiple jurisdictions, ramly88 may transfer your personal data outside of Malaysia. Where such transfers occur, ramly88 ensures that appropriate safeguards are in place, including contractual data protection clauses with data processors and transfers only to jurisdictions with adequate data protection standards recognised by the relevant regulatory authority.

13. Changes to This Privacy Policy

ramly88 may update this Privacy Policy from time to time to reflect changes in legal requirements, Platform features, or data processing practices. The effective date and last updated date at the top of this page will be revised accordingly.

Material changes will be communicated to registered players via email or a prominent notice on the Platform prior to taking effect. Your continued use of the Platform following the effective date of any update constitutes acceptance of the revised Policy.

14. Contact & Data Enquiries

For any questions about this Privacy Policy, to exercise your data rights, or to raise a data protection concern, please contact the ramly88 data team:

• Email: [email protected]
• Website: ramly88.win

Please include your registered username or email address in all correspondence so that we can locate your account and respond to your request efficiently. We aim to acknowledge all data-related requests within five (5) working days and to resolve them within thirty (30) calendar days.